Monday, July 9, 2012

What I Learned From Howling Monkeys


Corcovado National Park in Costa Rica is located on the Osa Peninsula in southwestern Costa Rica. It is a gem that I was most fortunate to discover in the early 80s, less than ten years after it was first established. National Geographic has called it “the most biologically intense place on Earth in terms of biodiversity.”



My trip to Corcovado meant three weeks of sleeping on rocks, dancing around deadly snakes, eating peanut butter and jelly sandwiches and listening to howling monkeys every night. By the end of each day my colleagues and I were roasted and rank. About as close to paradise as one could get.

I headed up a film crew that was part of a group of photojournalists invited by the Costa Rican government to explore the park and (hopefully) write or create television programs about it.

The lessons began the first day of our arrival. It was a wonderful group of journalists, magazine editors, writers and one eccentric professor from out east. This is before the Internet. Our focus was on film, photos and note taking to capture the true beauty of the country and its park. There were two women in the group who (it quickly became apparent) could hold their own with the men.  We were all young (relatively speaking) and eager to explore town and country.

San Jose is the capitol of Costa Rica and a bustling economic driver for the country. We were anxious to see what it had to offer. But first we had to tackle three weeks in the jungle.

I chose cut offs and a t-shirt instead of the more jungle attire of cargo pants, long sleeve shirt and boots. I was cooler in the jungle and didn’t look like a field hand from the Coachella Valley. I also figured ‘what the heck.’ A snake can bite through pants as easily as it can directly to skin. If I was going to get bit, long pants wouldn’t be much of a help.




Time is What You call It
We were supposed to fly into the park that next morning. We got to the small airport early and piled up our gear for three weeks of jungle camping. Then we waited. And waited. And waited.






What I didn’t understand back then was American time vs. South American time. Foolish me thought that 9:00am meant 9:00am or maybe a few minutes late. Actually in Central and South American countries 9:00am means never before the allotted hour, of course and perhaps up to: 45 minutes or longer after the appointed time. And in their world that was perfectly Ok.

My frustration must have been apparent because one of our trip leaders pulled me aside and informed me that the pilots would arrive when they felt like it. He said that I’d better get used to that attitude or else I would be the one getting frustrated for no reason at all. I took a deep breath and toned it down from A to B to C. Very mellow from then on.

Our fly-in was simple enough. We flew into the park at treetop level. Then dropped below the tree line onto a narrow strip of grass that had been cut out of the jungle. Our pilots were like cowboys. They loved scaring the heck out of Anglo tourists with their macho landings. Some planes hadn’t made it down safely in the past. Quite a sight as we taxied by.

 

Don’t complain about the Accommodations
Our base camp consisted of a park rancher’s station and separate bunkhouse carved out of the surrounding jungle. The bunkhouse was full so we opted to sleep on the ground nearby. In retrospect it was the right decision. After a couple of days we all adjusted to the hard ground, the howling of monkeys, sounds of strange animals nearby and the constant drone of insects all night long. It became our white noise and certainly beat the thunderous snoring rolling out of the bunkhouse each night.





Know Your Neighbors
There are three simple rules for hiking in the jungle.

Jungle terrain is seldom flat. That only happens in Tarzan movies. It’s hilly, rugged and laced with jungle vines that can send you sprawling down a slope in nothing flat. Caution is the word.



Secondly, watch out for spider monkeys. They love to pee on you as you pass by underneath.

The third rule is also pretty simple. Watch where you step or be prepared to die.
Never step over a log or object on the ground. Never lean up against a tree. Always step on top of the log then step over to the other side. Look at the tree first before you lean against it or sit next to it.

There were many species of venomous snakes in the park. The Fer-de-Lance and Bushmaster were tops in their game. One bite…thirty minutes…hello, heaven. Even the poison dart frog could do you in.

Supposedly a snake can hear your footfalls a long distance away and will move away from that sound. Theoretically, the snake is more scared of you than you are of it. But ‘theoretically’ doesn’t really help if a snake bites you. Then you have theoretically twenty to thirty minutes before you die. Unless you have snake serum that you can inject into the puncture wound immediately.

Our guide was a wonderful, always cheerful park ranger whose grasp of the English language always left us with the question: ‘what did he say’ or ‘did he really say that’ or ‘Ok, whatever.’

 

On the first day of a long hike, I casually asked our guide if he had snake bite serum with him after he described the numerous poison snakes that abounded in Corcovado. He said no, he’d left it back at base camp, a four-hour hike away. I guess when your time comes, it comes. We all walked a little more gingerly back to camp that day. And made sure he had it with him every time we went out after that.


Haste saves Toes and other Body Parts
Almost everyday, we’d have to ford some river or inlet to the sea. Always at low tide since the currents were so strong at high tide that it was very easy to get swept out to sea no matter how strong a swimmer you might be.



Then there was the matter of the Bull sharks, American crocodiles, and spectacled caiman that liked to swim up those rivers from the ocean. Our guide would watch carefully for any sign of our unwelcome visitors. Then with a wave, we’d roll up our pants (usually didn’t matter) and begin wading across the river or inlet. Looking down for any sign of a snapper usually didn’t matter. The water was brown with churning sand and silt. It was a guessing game if any one of us would be toast that day. Or the next. Often times after crossing the inlet someone would spot a fin or smudge on the water. Damn, made it again.



I’m not a Nudist
It wasn’t a fear of stepping on glass, or sitting on a steel chair or swimming across a pond full of snapping turtles, I just never pictured myself a nudist. Grant it, skin is skin is skin. And there’s a plethora of  ‘Oh, my gosh’ on the Internet if you’re interested that sort of thing. I’m not. I just never pictured myself, sans. clothes, among other people.



So when we came upon that backwater pool, in the middle of the jungle, five hours into our hike, taking off our clothes for a dip seemed surprisingly logical, rational and very appealing. I can’t remember who suggested it first. Probably the eccentric one. He always had great ideas.



The men took off their clothes first…boring. Then the women…no Brazilian trims there. One kept her panties on for a short while but then decided ‘what the heck, everything was visible anyway.’ Suddenly I felt very foolish hiding behind my sunglasses. It had quickly became apparent that the soothing coolness of the water, that magical pond in the middle of the jungle, and the lively banter going on was more interesting than body parts seen or imagined. And after a few glances, seriously, who cares?



It’s true that clothes make a woman sexy. Take those away and what you’re left with is… Ok, pass the lemonade. Maybe that’s the secret nudists have discovered; that after the clothes come off, your attention is drawn to more substantial and interesting things.  Who knew? It took a cool pond in the middle of a Costa Rican rainforest to teach me one of life’s great lessons.



Seemed Logical at the Time
The end of our gallivanting in that backwater pool came with an announcement from the eccentric one. It seemed that he had a rubber raft in his backpack and was looking for someone to float with him down the river to the sea, approximately four miles away. Strangely enough he got no takers. We just stood there, putting on our clothes, wondering if he was really serious.

Undaunted by the silent stares he got, the eccentric one tossed his clothes bag into his backpack, gave the pack to someone else and proceeded to inflate his rubber raft. Then with his hat and flip-flops on, he began floating away. We all looked in astonishment as his snow-white ass got smaller and smaller in the distance. Then it was gone all together.




Somehow it all seemed perfectly logical at the time. I think we just collectively shook our shoulders, agreed that the eccentric one would find that a normal thing to do (floating down an unknown river in the middle of the jungle, in the nude), and wondered if or when we’d ever see him again. I know it’s stupid, dumb and illogical but I still wonder what it would have been like if I’d taken him up on his offer.

He showed up that evening, hat, torn flip-flops, and beet red ass. Then over warm beer, he regaled us with stories of the sights and sounds that greeted and then followed him down the river all the way to the sea.


Nectar of the Gods
I started a habit in Costa Rica that I’ve continued ever since. And supposedly it’s good for your health. We were God-knows how far into one of our early hikes when I saw a lemon tree in a clearing. Even though my canteen was full of tepid, warm water, a couple of squirts of lemon make all the difference in the world.





If I Wanted to Get Screwed

I knew I was in trouble the minute he stepped out of his shiny new van and approached my house. He was wearing pressed khaki pants, a crisp white shirt (with his logo on it) boat shoes and a clipboard.

Now what plumber wears boat shoes and carries a clipboard to the job site?

I’ve used Joe the plumber for years before he retired. He always came ready to work in work clothes. And he didn’t wear boat shoes. I thought I knew what plumbers and other trades people are suppose to look like and how they act. Not any more.

The worst boss I ever had used to say: “If I’m going to get screwed, at least I’d like to enjoy it.” What he meant was if the remedy to the problem was painful or expensive, at least there should be some satisfaction in a job well done.

There’s a new business model among a lot of trades people nowadays. And it isn’t designed to provide better or more reliable service. Blame it on the recession. Everybody else does.

First there’s the trip charge. Some will take it off the repair bill. Some won’t. A friend of mine recently paid $150.00 for an appliance guy to walk into his kitchen to fix his frig. Instead the guy took one look at the appliance, pronounced it DOA, and then stuck out his hand to collect his trip check before he turned and walked out.

Other trades folks want to charge you a lot of money to tell you what the problem is. Somehow they always seem to find more issues than you expected. I guess they see it as part of their job. Their intention doesn’t seem to be to fix the aforementioned problem but rather to find new (and more expensive ones) in the process.

If there was a guarantee that their work would be done well or that they took pride in their repair skills that might be some compensation. But sadly that often isn’t even a part of the solution equation. 

The aforementioned plumber marched through my house and found over two thousand dollars worth of repairs. I guess my first hint at (“Seriously, you’ve got to be kidding”) was $350.00 for a shut off valve and another $300 for an outside faucet. I politely demurred and reluctantly paid him his protection money so he would leave our home. The only good thing that came out of his visit was finding several potential issues for the future, which we intend to address – without him.

Then there was our lawn man. At my wife’s insistence, we got another lawn service company this year. I dropped the last one because I observed their lawn technician sit in his truck, fill out the paperwork then take all of a couple of minutes to spray my lawn before he stuck the bill in my front door and left for his next rip-off.

When I complained about the lack of service, I was informed that he probably didn’t feel the lawn needed much work at that particular visit. I insisted he return and do the job properly. He came back the following and by accident I was in my office writing when he arrived. He did the exact same thing and that was the end of that contract.

This time it took the lawn service company two applications before I was informed there was a big problem in my back yard. I had bugs and insects back there. ‘Oh, heavens, insects in my back yard, what shall I do?’

They, of course, had the solution. They would inject my trees with a solution to stop the bugs and prevent oak wilt if it should ever happen (or at least for the next three months).
When said technician insisted on coming over and showing me the disaster that was my back yard, I acquiesced and agreed to meet him the next day. He never showed up. I guess my bugs and insects are safe for another season.

A friend of mine wrote a number of books on customer service back in the 80s. What a concept? Treat the customer fairly and with respect. Tom Peters had it right.

Peter Drucker has stated that there are two things a business needs to survive. To make a profit and to treat the customer fairly so they will continue to buy your products or services. Now that’s a concept.

Dusty the doorman was what I expected in a tradesperson.

My garage door began opening and closing only on an intermittent basis. Sometimes it would work and other times, it refused to open or close.

Dusty came over, examined my door structure and the operating mechanism. In his opinion, it was the electronic eyes that were failing on an intermittent basis. He replaced them, examined the rest of the bearings, oil all the moving parts and moved on. Quick, efficient, and done properly.

Dusty got paid on the spot. I appreciated his professionalism and even sent an e-mail to his company to praise his work. What a concept, a happy customer.

I guess the lesson here is simple enough. Let the buyer beware. It’s a new ballgame out there and you’ve got to be more than a spectator if you don’t want to get screwed. Know whom you’re dealing with and do your homework.

There is a whole generation of skilled professional tradespersons who have retired and left the business. Their successors don’t always live up to the legacy those folks left behind. Now you have to be part of the solution and not just calling up the problem.

Joe wouldn’t be coming back. I no longer expect to see his grubby overhauls coming up my driveway again. And with it the confidence that my problem was about to be fixed.

I don’t have the same feeling with the freshly starched imitators I see today in their shiny new vans.

So buyer beware and watch out for those boat shoes under plumbers pants.

The Best Job That Never Was

I had to give my son the bad news. His perfect job wasn’t.

He’d recently graduated from Notre Dame. He was working at Arthur Anderson in Chicago. His girlfriend (soon to be wife) was living not that far away. He loved his job, all the traveling, his boss and the company itself. What was not to like?

Trying hard to straddle the line between being realistic and yet supportive, I could only remind him that while everything was great at the time, things do change. While ‘Father doesn’t always know best’, I’d been down that path before, several times. He laughed at me. We laughed at me. But my prediction did prove correct.

Not too much later, Brian’s firm imploded and he was hired on by KPMG, a company that was not even close to the culture of Arthur Anderson.

My daughter interned at the law firm her last year in law school. So it wasn’t surprising when they hired her upon graduation. She found that corporate law wasn’t what it was cracked up to be.

Two perfectly wonderful jobs that turned out not to be so wonderful.

No job is ever perfect. Even if all the stars and moon and sun are in alignment, eventually something usually happens that changes the equation.

Brian moved on to Colorado, got his masters in Entrepreneurship and found a job with a new startup called Triple Creek. He’s still there and thriving.

My daughter moved on to the capitol working in politics and found her passion; politics and the sometimes wondrous, confusing, mysterious manner in which bills are made and passed.

Now she has the most important job of her life; being Mom to Brennan and Charlotte.

Welcome to the real world, guys. No job is perfect but you can make the best of any situation.


My first job as a paperboy
On Sundays, I had my little red wagon to haul my 143 Sunday newspapers. Their weight was so great that the front axle bent every Sunday morning. And I had to untwist it before I could proceed. No wonder I can still lift small boulders with ease.

It meant getting up at 4:30am each morning, even if it was twenty below zero and delivering newspapers to my unappreciative vociferous readers. It meant getting short-changed by apartment dwellers, who moved away without paying their newspaper bills. It meant trudging back to some home when the owner couldn’t find the newspaper that hadn’t landed in exactly the same spot every day. Pulling it out of the weeds without even a thank you. It meant listening to the smart-ass district manager haranguing me because I wasn’t making his quota of new customers each month. It meant watching out for the big kids who loved to threaten me when I was ‘collecting’ and had cash on hand.

Yet despite those irritating nuisances associated with the job, it meant I was an independent businessman. I learned to save money and not spend all of it before the end of the month. To a great degree, it meant I was mostly self-supporting from 7th grade on. I got a musical education with my tiny transistor radio that I wore under my parka. All the best of the 50’s Pop music and crossover Country and Western. It was my musical window and fueled a lifelong love of music.

I never considered myself in the newspaper business. I was just a kid, willing to freeze his tush, for a shot at a savings account and the education it might buy. And despite the cold, deadbeats, high-strung district managers, and sometimes-grumpy customers, it was a great first job.

I changed. It didn’t. After high school, it was time to move on.


KTCA Television
My start in television started inauspiciously enough. They didn’t have an opening for a writer so I offered my services for free. I volunteered there for over six months with a great group of people, all of who were much older than I was. There was an atmosphere back then that was electric with interest and excitement for the business of public television. We were all part of the gradual transition from educational television to public television, a huge shift in demographics, in programming philosophy, and production techniques.

Once hired on as a producer-director, my crew and I experimented with all kinds of new production techniques. Field recordings and videotape were introduced during that period. And we marveled at the creative new ways we could tell a story on television. It was another education for me. And I got paid for learning.

Of course, over the years, management changed. My boss moved away and the atmosphere got more corporate and not as much fun. The bottom line superseded the creative aspects of the job and the staff grew stale on repetitive programming and production.

It was time to move on. Again.


Maryland Center for Public Broadcasting
Without a doubt the best boss I ever had was General Manager of the Maryland Center for Public Broadcasting back in the 70’s. He was brilliant, generous with his support in every way. He let me run my department without outside interference. He welcomed new ideas and self-motivation.

He gathered around him a wonderful group of people to work with. It was a blast for almost five glorious years.

But then, of course, over the years things gradually started to change. Eventually the GM got a job offer in Philadelphia that he couldn’t turn down. He left and with him, the creative energy that defined the place for so long. The disease was slow in coming but over time it managed to turn a top rated television station into a study in atrophy.

There were other jobs before and after those. Some good. Some not so good. I learned from each and every one of them. Life lessons I’ve taken with me in one capacity or another.

Even the Army brought with it some traveling, some adventures and misadventures, a host of colorful characters I’d love to meet again. And a few, I’d rather not.


Sharden Productions and other Associated Ventures
Sharden Productions, Inc. provided me an opportunity to be my own boss. Of course, you’re never your own boss. Every client, every customer, every potential contract is your boss/master/driver/nightmare/reward. That’s the nature of the business.

I made a couple of bucks.I can’t complain.
I worked long hours.I wanted to.
I had some sleepless nights.Part of the equation.
I did some very nice work.I take total credit for that.
It provided me an opportunity to travel.I appreciate that.
It provided some amenities I wouldn’t have otherwise.Ditto.

Now it’s the foundation for a gradual shift from a video production/distribution company to a publishing company.                                                Thank you Sub-S Corporation.

I guess that perfect job I never had would encompass all the best of what I did have.
Each job brought something special to my life. And my life experiences.

Imagine if they were all wrapped up into on job. The best of best. The nicest people to work with, no limit on possible earnings, no age discrimination, self-motivation as the driver, an opportunity to reconnect with some old friends, or forge relationships with new ones. Wouldn’t that be just the perfect job to have?

But wait, it is.

I’m a writer.